Help Center
Answers to the questions we hear most. Can't find what you need? Email support and a human will reply within one working day.
Where are my tickets?
Open My Tickets from the menu. Every ticket is also emailed to the address you used at checkout. If you bought for friends, each ticket has its own QR code.
My payment went through but I have no ticket
Bank transfers can take a minute to confirm. Open Account → Purchases and tap Check status. We never issue a ticket until the bank confirms the payment, and you will never be charged twice for the same order.
Can I send my ticket to someone else?
Yes, if the organizer allows transfers. Open the ticket and tap Transfer. The recipient gets a brand-new QR and yours stops working immediately.
The gate says my ticket was already used
Each QR admits once. If you shared a screenshot, someone else may have used it. Speak to the gate supervisor — every scan is logged with the time, gate and staff member.
Refunds
Refunds follow the organizer's policy shown on the event page. If an event is cancelled you're refunded automatically.
Forgot your password?
Email support from the address on your account and we'll verify you and help you back in.
Report an event
If an event looks fake or misleading, email support with the event link. Our trust team reviews every report.
Need help? Email support@eventally.ng.